I bought Care Refresh about a week after getting my camera. I didn’t personally use video verification; this is a summary of the official route I found while checking the rules.
My first week with the Osmo Action 5 Pro →
Check your activation date
DJI’s FAQ lists the normal first-purchase window as 30 days after activation for handheld devices and 48 hours for aircraft. Check your model and region rather than counting only from the day you bought it.
For devices outside that window, DJI describes video verification or sending the device in for assessment. Approval leads to a purchase notice with a 72-hour window.
Use the model-specific guide
Open DJI’s current verification guide and use the linked instructions for your exact device. Keep the video unedited and complete every required step. Submit the video link through DJI’s portal using your own account, then watch for its email.
If buying used, check the serial number, activation and existing service status with DJI before assuming it will qualify. Eligibility is assessed; it isn’t automatic.
Care Refresh is a service plan, and replacement fees and conditions can apply. I paid ₩45,000 for two years in Korea; that is my purchase record, not a current quote.
Official sources checked on 12 October 2026: DJI Care Refresh FAQ DJI Video Verification Guide